Opioid Agonist Treatment, delivered with dignity
Contact Priceline Pharmacy Sunshine Marketplace to discuss service availability and coordination with your treating team. Your individual care plan is decided with an appropriate clinician.
Call ahead if you would like to arrange a private conversation. Please keep treatment details out of the general website enquiry form.
How we run this service
These points explain how to ask about the service and prepare for a discussion with the treating team.
Privacy and your information
Ask to speak privately. Information is handled under applicable privacy and health-record laws, including lawful sharing for care, reporting and other permitted purposes.
Respectful care
People seeking support for opioid dependence deserve respectful, non-judgemental care. You can ask questions, discuss concerns and request communication support.
Prescriber and pharmacy coordination
The treating prescriber and pharmacist have different roles. The pharmacy checks whether it can provide the requested service and coordinates with your treating team where appropriate.
Plan continuity of care
Call ahead to discuss availability and any planned change of pharmacy or travel. Receiving services and the treating team need to agree arrangements before a transfer.
From an enquiry to coordinated care
The exact arrangements depend on your care plan, the pharmacy service and the applicable requirements.
Discuss your needs
Speak to your treating clinician about an individual care plan. If you need help finding a service, DirectLine can provide information and referral support.
Contact the pharmacy
Ask whether the pharmacy can accept the proposed care arrangement. Staff will explain which documents are needed and how to provide them appropriately.
Confirm the arrangement
Your prescriber and pharmacist confirm the clinical and administrative requirements before care starts. Appointment duration, availability and any charges are discussed for your situation.
Stay in contact
Tell the treating team about a missed appointment, a planned absence or a change in circumstances. They will advise on the next step; do not change treatment based on this website.
Discussing a care arrangement
The pharmacy needs to understand the proposed service and confirm it can meet the requirements. Before changing your care arrangements:
- Ask your treating clinician what coordination and documents are needed.
- Confirm that the receiving pharmacy has accepted the arrangement before attending.
Transfers, travel and missed appointments can affect continuity of care. Contact your treating team early so that the relevant clinical and administrative requirements can be checked.
This page explains service access. It does not recommend a medicine, dose or treatment schedule.
Booking and arrival
Call before your first visit. Ask what to bring, how to provide documents and whether an appointment is needed. The pharmacy will confirm availability and the expected visit arrangements.
- Ask about a private discussion.
- Provide clinical details directly to the care team.
- Confirm the time needed for your visit.
What people often ask
How do I start?
Contact your treating clinician, or call DirectLine on 1800 888 236 for information and referral support. Call the pharmacy to check service availability before attending.
How much does the service cost?
Funding and charges depend on the individual care arrangement. Ask the prescriber and pharmacy to explain any applicable costs before care begins.
Can I speak privately?
Ask the pharmacy for an appropriate time and place to discuss your care. Avoid sending clinical records or treatment details through the general website contact form.
What if I travel or miss an appointment?
Contact your treating team promptly. Transfers and travel arrangements need advance coordination, and the requirements differ between jurisdictions. A clinician must advise on missed treatment.
How is information recorded?
The pharmacy maintains the relevant clinical record and follows applicable reporting requirements, including prescription-monitoring requirements where relevant. AIR is an immunisation register and does not record opioid dependence treatment.
If you're looking for support or a prescriber
Independent support and current official guidance are available from the services below. Check each service for its scope and availability.
Ready when you are
Call (03) 9364 7133 and ask about the service. Staff can advise on availability and how to arrange a suitable discussion.