Accessibility statement
How we aim to make our website and clinic usable by people of all abilities, what we test, what we know we still need to fix, and how to tell us when we miss something.
Our commitment
We aim to make our website and vaccination service usable by people with different access needs. Tell us about any barrier and the support you need.
Conformance target
Our target is WCAG 2.1 Level AA. This is a target, not certification of full conformance. Automated checks alone cannot establish accessibility for every person or assistive technology.
Website features
- The site includes headings, navigation landmarks and form labels.
- Browser zoom, keyboard access and reduced-motion preferences should be supported.
- Compatibility and accessibility can vary by page, device and external service. Please report a barrier.
In-clinic accessibility
- Call before attending to discuss entry, parking, toilets, mobility equipment or a support person.
- Ask about a private space, quieter time, more time or an accessible information format.
- Ask about interpreter support through TIS National. Eligibility and costs vary.
- Confirm the arrangements with the pharmacy before travelling.
Known limitations
- External booking services, maps and translation tools have their own accessibility limitations.
- PDF downloads have not been certified as accessible. Contact us to discuss another way to receive the information.
- Automatic translations may contain errors. Confirm health advice with a clinician.
Reporting an issue
Tell us which page or service was difficult to use and what happened. Avoid sending sensitive medical information by ordinary email.
- Email smpchemist@gmail.com
- Call (03) 9364 7133
You can also seek information from the Australian Human Rights Commission.
Contact us with questions or feedback about this information.