Diversity and inclusion
A vaccination service has to work for everyone in its community, not just the patients who fit a default template. Here is how that commitment shows up in the day-to-day operation of the clinic.
Immunisation Hub is committed to providing accessible, respectful and culturally safe vaccination services to every person who walks through our doors. We celebrate the diversity of the Sunshine community and we recognise that genuine inclusion requires action, not just words. The standard of care we provide does not change with language, faith, ability, gender identity, sexual orientation, immigration status or any other characteristic.
Cultural and linguistic diversity
Tell us your preferred language before booking. Staff language availability and professional interpreter arrangements need confirmation. TIS National can help explain eligibility and costs; automatic translations may contain errors.
Aboriginal and Torres Strait Islander people
We acknowledge Traditional Custodians and aim to provide culturally safe care. A clinician checks current age, health and Medicare requirements for funded vaccination. You may choose community-controlled care.
LGBTIQA+ communities
You can tell us the name and pronouns you use. Vaccination recommendations depend on your health, age, previous doses and exposure risks. Ask about confidentiality, record access and any mandatory reporting before care.
People with disability and neurodivergent patients
Tell us about mobility, sensory, communication or other access needs before attending. Ask about extra time or a quieter appointment and confirm which arrangements the pharmacy can provide.
Religious and cultural practices
Tell us about religious, cultural, modesty, dietary or fasting concerns that matter to your care. A support person may help; professional interpretation may be needed for an accurate clinical discussion and informed consent.
If your experience at our clinic has ever fallen short of this commitment, please tell us. Feedback, including uncomfortable feedback, makes the service better for the next person. The pathways are listed on the Client Rights and Responsibilities page.