Eight pillars behind every vaccination

What it is

Every pharmacist immuniser is registered with the Australian Health Practitioner Regulation Agency (AHPRA), which requires demonstrated immunisation competency, current first-aid and anaphylaxis training, and annual continuing professional development.

What we do

We publish the registration number of every immuniser on the Meet the Team page. You can verify any practitioner — current registration, conditions, undertakings, notations — on the public AHPRA register before your appointment.

What it is

The Australian Immunisation Handbook (online edition) is the national reference for safe and effective use of vaccines. It is developed by the Australian Technical Advisory Group on Immunisation (ATAGI) and endorsed by the National Health and Medical Research Council.

What we do

Every clinical decision — eligibility, intervals, contraindications, post-vaccination care — is checked against the current Handbook. Pre-vaccination screening is the same checklist used in every NIP clinic in Australia.

What it is

Vaccines lose potency outside +2 °C to +8 °C. The National Vaccine Storage Guidelines (Strive for 5) mandates twice-daily temperature checks, calibrated data loggers, and documented cold-chain breach protocols.

What we do

Our refrigerators are monitored continuously by data logger, checked twice daily, calibrated annually, and have a documented breach plan. Any breach triggers vaccine quarantine and a manufacturer call before any dose is administered.

What it is

The Australian Immunisation Handbook requires every patient to be observed for at least 15 minutes after vaccination so that an immediate hypersensitivity reaction can be recognised and treated promptly.

What we do

We don't shortcut this. Every patient stays in our clinic space for the full 15 minutes. Adrenaline (epinephrine) and other anaphylaxis-management supplies are stocked, in-date, and checked daily; every immuniser holds current anaphylaxis training.

What it is

SAFEVAC (formerly SAEFVIC) is the Victorian central reporting system for adverse events following immunisation. It feeds the national AusVaxSafety SMS surveillance system led by NCIRS, which detects safety signals in near real-time.

What we do

Any adverse event we observe or that a patient reports to us is submitted to SAFEVAC the same day. Patients receive a SAFEVAC report number and follow-up support from a clinical nurse if needed. Patients can also self-report at any time.

What it is

AHPRA mandates a minimum of 40 hours of continuing professional development per year for pharmacist immunisers, with documented evidence of learning relevant to their scope of practice.

What we do

Every immuniser tracks CPD against the Pharmacy Board of Australia's framework. Annual anaphylaxis re-training is mandatory regardless of total CPD volume. We also subscribe to NCIRS and ATAGI bulletins so new evidence reaches the team within a working day of publication.

What it is

Australian patients have a right to raise concerns about clinical care, with three independent escalation paths: the provider, the state Health Complaints Commissioner, and AHPRA itself for notifications about a practitioner.

What we do

Talk to any team member, call (03) 9364 7133, or email info@immunisationhub.au — we acknowledge feedback within 2 business days. If you would prefer not to raise it with us, you can go directly to the Health Complaints Commissioner (Victoria) or AHPRA for matters about a registered practitioner.

What it is

Pharmacy Programs Administrator (PPA) and the Pharmacy Guild operate periodic audits of vaccination services for NIP claiming. State and federal departments may also audit cold-chain records, AIR submissions, and consent documentation.

What we do

We maintain audit-ready records: pre-vaccination screening forms, consent, dose details, AIR submission receipts, post-vaccination observation notes, and cold-chain logs — all retained per the applicable state legislation (7+ years for adults, longer for paediatric records).